Terms & Conditions

Pricing

All prices shown on this website are inclusive of VAT at 20%

Warranty Information – General

All products have a 12-month warranty from the date of purchase. A refund, repair or replacement of the item will be made accordingly. The warranty will not cover accidental damage or miss-use of the product. Getting the item back to the Outdoors Activity Store will be the responsibility of the customer.

Warranty Information – Inflatable Paddle Boards

We are so confident in the high level of construction of our Inflatable Paddle Boards (ISUPS) that ISUP purchases made from 15/11/19 will now have a warranty for 5 years starting from when the board package is received (ISUPs purchased before this date have a 1-year warranty). The return postage will be covered by Fatstick ltd for the first 3 months. Thereafter the customer is responsible for returning the board to our warehouse at their own cost.

Upon return of the board package, it will be routinely inspected within 14 days of receipt and the board will be refunded, replaced or repaired accordingly. Please kindly note Fatstick Ltd will only offer a refund for the first 12 months of the warranty and thereafter repair or replace the returned board. Please note it could take up to 30 days to repair or replace your board after inspection. Board replacement is also dependent on stock availability.

Further Warranty Information;

Warranty exceptions on the Board;

  • Boards purchased from non-authorised Fatstick retailers.
  • Boards purchased in used condition.
  • Any customer modifications to the board.
  • Damage caused by impact with any objects (example sand, stones, rocks, docks etc).
  • Damage caused by misuse of the board.
  • Damage caused by normal wear and tear and being outside in the sun for extended periods.
  • Damage caused by transport (loading, unloading, dropping) includes marks left by transport straps.
  • Damage caused by inappropriate storage in temperatures over 30°C.
  • Damage, bubbles or de-lamination of the board and/or deck pad caused by over-heating as a result of exposure to direct sunlight.
  • Damage caused by wave impact and/or impact with ocean/lake floor.
  • Damage or marks on the board caused by storage of the board in the closed, damp bag.
  • Damage to fin or fin box caused by impact with another object such as river bed, sea bed etc.

The paddle, pump, bag, leash and fins that come as part of the inflatable paddle board package will be covered for 12 months after the date of purchase due to the hard nature of their use.

Warranty exclusions of paddle;

  • Warranty does not cover any damage caused by impacts of the paddle with hard surfaces such as sea/river bed.
  • Does not cover damage caused by misuse of the paddle.
  • Breakage of quick-release clip by over-tightening the paddle connector.

Warranty exclusions of storage bag;

  • Does not cover fading of material from sunlight.
  • Does not cover any damage to the bag from dragging the bag along any surface (this includes damage to the underside of the bag whilst wheeling the bag along).
  • Does not cover webbing straps being broken by pulling, securing or carrying the bag using the webbing straps.
  • Does not cover the zip being broken by excessive force applied to zip.

Warranty exclusions of hand pump;

  • Does not cover the miss-use of the pump.
  • Does not cover if the pump is not regularly serviced (eg regular lubrication of the pump cylinder)
  • Does not cover accidental loss of certain components of the pump such as rubber washers etc

Warranty exclusions of the leash and waist leash;

  • Miss use of the leash
  • Using the leash in surf zones

Warranty exclusions of the fins;

  • Miss use of the fins.
  • Breakage of fin my hitting any object such as river/sea bed.
  • Breaking fin or fin box whilst standing on the board whilst the board is out of water.
  • Accidently losing your fin bolt/nut or clip.

The inflatable paddle board warranty is not transferable.

Hard Boards Warranty   

Hard boards have a 12-month warranty from the date of purchase. A refund, repair or replacement of the item will be made accordingly. The warranty will not cover;

  • Accidental damage (such as a ding or scratch on the board).
  • Miss use of the product.
  • Damage to the fin box by impact with any objects
  • Water damage or delamination of the board by water entering the vent plug whilst the vent plug is not fully secure. 
  •  Getting the item back to the FatStick HQ will be the responsibility of the customer.

All other items warranty;

  • Will not cover miss-use
  • Will not cover any accidental damage

Returns

All products can be returned at any time within 14  days of purchase if you’re not entirely happy with them. It is the responsibility of the purchaser to return the item back to the Outdoors Activity Store in the same condition it was received in. If the item has been used or damaged, we regret to inform you that we will not be able to refund you for the item.

Returns Address:

Outdoors Activity Store 

Unit 4, Kingslea Works, Kingston Rd, Leatherhead, KT21 21HH

United Kingdom

Shipping Information

All orders will be packed and posted within 3 business days of purchase. 

Other Terms & Conditions

Paddleboarding and surfing is fun but dangerous. Outdoors Activity Store will not take responsibility for and injury or death as a result of using our products. Purchasing any product(s) via this site or by phone means you automatically agree to the terms and conditions specified on this page. 

Privacy Policy

Effective date: February 01, 2020

Outdoors Activity Store  (“us”, “we”, or “our”) operates the www.outdoorsactivitystore.co.uk website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. Please see above.

Definitions 

Personal Data 

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data 

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies 

Cookies are small pieces of data stored on a User’s device.

Data Controller 

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers) 

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject 

Data Subject is any living individual who is the subject of Personal Data.

User 

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection And Use 

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected 

Personal Data 

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, Town, County, Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data 

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data 

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data 

Outdoors Activity Store uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention of Data 

Outdoors Activity Store Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Outdoors Activity Store will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data 

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Outdoors Activity Store Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data 

Disclosure for Law Enforcement 

Under certain circumstances, Outdoors Activity Store may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements 

Outdoors Activity Store may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Outdoors Activity Store
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data 

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights 

Outdoors Activity Store aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to Outdoors Activity Store. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers 

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics 

We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks

and reports website traffic. Google uses the data collected to track and

monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy &amp; Terms web page: <http://www.google.com/intl/en/policies/privacy/>

Links To Other Sites 

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy 

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us 

If you have any questions about this Privacy Policy, please contact us:

Company Website:

www.outdoorsactivitystore.co.uk

Facebook Page: https://www.facebook.com/outdoorsactivitystore 

Instagram: https://www.instagram.com/outdoorsactivitystore

Twitter: https://twitter.com/outdoorsactivitystore 

Company Information:

Company Number

11412970

Registered Address:

Outdoors Activity Store 

10A The Street 

Ashtead

Surrey

KT212AH

United Kingdom